IF AN ITEM ARRIVES BROKEN PLEASE CONTACT ME IMMEDIATELY FOR PROCESSING DETAILS. PLEASE KEEP ALL PACKAGING AND PROVIDE ME A PHOTO OF ITEM AND PACKAGE FOR QUICKER PROCESSING. IF WE NEGLECT TO DESCRIBE SOMETHING WE FEEL IS INSIGNIFICANT, WE WILL NOT ACCEPT THEM BACK. E ITEMS AND DUE TO THEIR NATURE, THEY ARE RARELY PERFECT!